Customer care
Help
Answers to common questions about shopping with USI Atelier.
Our customer policies are being finalised. Answers marked “To be confirmed” will be updated with official information.
Shopping and ordering
Do I need an account to shop?
No. You can shop and check out without creating an account.
What details do I need at checkout?
Your name, email address, phone number and address.
Can I change or cancel my order?
To be confirmedOfficial information will be published here.
Sizing and fit
Which sizes are available?
Sizes range from S to XXL, and some pieces come in short- and long-sleeve versions. Available sizes are shown on each product.
How do I find my size?
To be confirmedOfficial information will be published here.
Delivery and collection
Where do you deliver?
To be confirmedOfficial information will be published here.
How long does delivery take, and what does it cost?
To be confirmedOfficial information will be published here.
Can I collect my order?
To be confirmedOfficial information will be published here.
Returns and exchanges
Can I return or exchange an item?
To be confirmedOfficial information will be published here.
How are refunds handled?
To be confirmedOfficial information will be published here.
Payments
How are payments processed?
Payments are processed by Paystack. Prices are shown in Ghana cedis (GH₵).
Which payment methods can I use?
To be confirmedOfficial information will be published here.
Contact and customer support
Need help with an order or have a question? Contact our customer support team on WhatsApp, and we’ll be happy to help.
WhatsApp: +233 50 768 1410
Chat with us on WhatsApp (opens in a new tab)